DEPOSITS: Each booking must be guaranteed either by a credit card and deposit of £150, or by a deposit of 80% of the booking value.
CANCELLATIONS: For reservations involving 1 or 2 rooms, no charges will be made provided that 14 days notice is given of cancellation of reservations (for reservations involving 3 or more rooms, 28 days notice is required); any deposits paid will be fully refunded. All cancellations must be confirmed in writing.
CANCELLATION CHARGES: Non-arrivals and reservations which are cancelled within the above cancellation periods will be charged 80% of the booking value. If we are able to re-let the accommodation we would, of course, not charge cancellation fees except for any shortfall.
INSURANCE: We do recommend insurance against cancellation (see www.cancellationplan.com for UK holiday insurance; this company is not affiliated with Gilpin Hotel & Lake House).
GROUP BOOKINGS: A person (or persons) making reservations or causing them to be made, is responsible for the booking in its entirety unless that person(s) directs the hotel in writing to confirm that booking to others and to hold them responsible for the booking and any charges in relation thereto.
BEDDING: All of our beds are made up with feather duvets and pillows, please let us know if you would rather have sheets and blankets on the beds, or if you have a feather allergy and would prefer synthetic bedding.
DRESS CODE: Our dress code is casual but smart.
SMOKING: Gilpin Hotel & Lake House is a non smoking hotel.
ROOM CHOICE: Gilpin Hotel & Lake House comprises two converted and tastefully extended private houses and as such each room is individual. We will note any preference you express for a particular room and use our best endeavours to accommodate your wishes, but this may not always be possible and a similar room may be substituted.
CHILDREN: We welcome children over the age of seven.