DEPOSITS: Each room booking must be guaranteed either by a credit card and deposit of £200 per room or by a deposit of 80% of the booking value.
INSURANCE: We do recommend insurance against cancellation (click here) for UK holiday insurance; this company is not affiliated with Gilpin Hotel & Lake House).
GROUP BOOKINGS: A person (or persons) making reservations or causing them to be made is responsible for the booking in its entirety unless that person(s) directs the hotel in writing to confirm that booking to others and to hold them responsible for the booking and any charges in relation thereto. Guests may book up to three rooms together as a group. If a guest or a member of their group books an additional room taking more than three rooms out of the inventory this will be considered as a group booking and we reserve the right to refuse the reservation(s).
Where cancellations are made for reservations involving 1 or 2 rooms, no charges will be made provided that 14 days notice is given of cancellation or amendments of reservations (for reservations involving 3 or more rooms. 28 days notice is required); any deposits paid will be fully refunded. All cancellations must be confirmed in writing.
Non-arrivals and reservations which are cancelled or amended within the above cancellation periods will be charged 80% of the booking value. If we are able to re-let the accommodation we would, of course, not charge cancellation fees except for any shortfall.
For bookings at HRiSHi, in the event of a no show or cancellation with less than 48 hours notice, a charge of £75 per person will be added to your room bill.
CLAUSE RE COVID-19: Where Gilpin Hotel & Lake House cancels any booking as a result of or otherwise in connection with Covid-19 or the Government’s ‘s restrictions and guidelines, it shall at your option:
i) re-allocate the booking to a future date and retain the deposit; or
ii) provide you with a credit voucher in the amount of the booking, which shall be valid for use within 12 months of the date of issue and failing the use of which within that period, Gilpin Hotel & Lake House shall issue you with a full refund.
Terms & Conditions of the Advance Purchase Rate Offer:
The Advance Purchase Rate: Minimum stay: 2 nights
Full pre-payment is required for all APR bookings.
Is only applicable to midweek rates, excluding public and school holidays later than September 2020.
Bookings are not transferable; any changes to the reservation will be subject to availability and rate differences.
Cannot be made in conjunction with any other offer.
APR rate subject to limited availability until March 31st 2022.
Does not apply to exclusive use of the Lake House.
14 days prior to arrival.
Covid-19: If you cannot come as a result of a change in government guidelines relating to Covid-19, we will move the booking to another date (any changes to the reservation will be subject to availability and rate differences). If you cannot move your booking to another date, we will convert the monies to a Gilpin monetary voucher.
AVAILABILITY: In the rare case that Gilpin Hotel & Lake House cannot accept a booking due to double booking, Gilpin will find guests other accommodation as best as possible in another hotel or guest accommodation. The deposit will be refunded in full and the guests will be responsible for payment of their room to the other accommodators.
ONLINE BOOKINGS: Guests may book up to three rooms online. If a guest or a member of their group books an additional room taking more than three rooms out of the inventory this will be considered as a group booking and we reserve the right to refuse the reservation(s).
CHILDREN: Gilpin Hotel & Lake House welcomes children from the age of 7 years. Not all of our bedrooms can accommodate an extra bed so we ask guests to contact us directly to ensure the room they wish to book can offer this. Additional charges will apply.
SPECIFIC ROOM REQUESTS: Gilpin Hotel & Lake House comprises two converted and tastefully extended private houses and as such each room is individual. We will note any preference you express for a particular room and use our best endeavours to accommodate your wishes, but this may not always be possible and a similar room may be substituted.
BEDDING: All of our beds are made up with feather duvets and pillows, please let us know if you would rather have sheets and blankets on the beds, or if you have a feather allergy and would prefer synthetic bedding.
DOG FRIENDLY ROOMS: We understand how nice it is bringing your dog away with you and able to walk the Lake District fells and beyond. The Gilpin Hotel has two specific Garden Suites which can accommodate up to two dogs each, and will be prepared before arrival with a luxury dog bed, food and treats and a welcome gift. The charge is £30 per dog per night, please contact our Reservations Team on (015394) 88818 for availability. Dogs must be well behaved, aged 1 year and older, and are allowed in your room and in the grounds (on a lead) but not in the main hotel or our restaurants; they are the full responsibility of their owners.
SMOKING: Gilpin Hotel & Lake House is a non smoking hotel.
VALUABLES: There is a personal safe in all rooms and suites; however the hotel is not able to accept responsibility for your valuables unless left with the Duty Manager who will issue you with a receipt for your items whilst they are held in the hotel safe. We advise you not to leave valuables in your car. Please note that we are not held responsible for loss or damage of valuables or the car.