Dear Guests,

We are so looking forward to welcoming you to Gilpin. This page is to let you know that we’ve adapted some of the ways we do things to maximise everyone’s safety. We’ve worked hard to get the balance right, and very much hope that you feel that we have.

Warmest wishes,
Barney & Zoë.

YOUR ARRIVAL

We are staggering arrival times to avoid too many people arriving simultaneously, which would compromise social distancing. We will contact you separately to arrange your preferred check in time; we may need to come back to you if there is a clash, but we hope to be able to organise a time as close as possible to your preference.  Sadly due to Covid-19 restrictions we are unable to offer valet parking at this time.

CHECKING IN

Our Reception Team will greet you at the Welcome Cabin in the car park with a quick temperature check whilst you are in the car. They will then direct you to the appropriate entrance for your bedroom, where you will be greeted by a receptionist. Please have everything you would like carried to the bedroom ready in the boot; our team will not access the main part of your car.

Your room will have been cleaned to very exacting standards according to our Covid-19 operating procedures.

BILLING

On Check In we will be taking a pre-payment of your card for your stay. This will be your total confirmed room charges plus an additional estimate of £200 per day to cover food and beverages charges whilst staying with us. On departure a 7% service charge will be added to your final invoice (we can amend this to your preference). Please be assured that we will adjust this on check out to the exact expenditure, and email you prior to departure to check the invoice.

CHECKING OUT

Check out is at 10.30am, please drop your bedroom key with the Welcome Cabin in the car park on departure.

As with check-in, check out will be automated, with bills being amended up or down so that the charges correspond exactly with your final bill, which will be emailed to you. If you have any questions or concerns about your final bill please let us know before 10.30am. If no queries are raised by then, the balancing payment will be automatically applied on the same card provided on check-in via our online payment system.

WE’RE LOOKING FORWARD TO WELCOMING YOU TO GILPIN

We hope that you enjoy your stay with us.