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Terms & Conditions

Reservations

We strongly advise booking in advance to avoid disappointment. You will receive a booking confirmation within 24 hours. Please read and check the confirmation to ensure all details are correct. Any cancellation or modification of booking made within 24 hours will be subject to our cancellation policy.

Arrival

We highly recommend arriving at the Spa at least 15 minutes before your treatment. This allows us to check you in, complete consultation forms, and help you relax before your treatment. Late arrivals may result in a shorter treatment time, still charged at the full price.

Spa Facilities

Our spa facilities are included only with our spa trails. They are not included with treatment-only bookings and are available at an extra charge of £25 per person, subject to availability. Please adhere to your facility booking time.

Pregnancy

We have specially designed Spa Treatments for expectant and nursing mothers. Allow our Spa Team to guide you in selecting the most suitable treatments. We do not recommend using Thermal Cabins or Hot Tubs during pregnancy. If you have any doubts, please check with your GP before making a reservation. Unfortunately, we do not offer Spa treatments during the first 12 weeks of pregnancy.

Booking

If you are booking during your first trimester or within the final two weeks of your due date, please let us know when making your reservation. Some treatments may need to be adapted or may not be suitable during these stages of pregnancy.

Your wellbeing is our priority. If you have any questions about whether a treatment or spa experience is suitable for you, we recommend speaking with your GP or midwife before your visit.

Spa Treatments

From 12 weeks of pregnancy, you can enjoy one of our specialist pregnancy treatments:

ESPA Relax & Restore Massage
A soothing, restorative massage designed to help you relax, with appropriate adaptations made throughout your treatment.

ESPA Prenatal Inner Beauty Personalised Facial
A personalised facial designed to care for your skin while providing a deeply relaxing experience, with adjustments made to ensure your comfort.

Our therapists will always discuss your individual needs with you before your treatment and make appropriate adjustments to ensure you feel comfortable and supported throughout.

Spa Facilities

Some of our spa facilities may not be suitable during pregnancy. For your comfort and wellbeing, we recommend checking with your GP or midwife before using our thermal facilities.

Thermal Experiences

We recommend avoiding prolonged exposure to high temperatures during pregnancy. This includes our sauna, steam room and other high-temperature thermal experiences.

If you have been advised that thermal facilities are suitable for you, please use them cautiously, keep sessions brief, stay hydrated and take time to cool down and rest between experiences.

If you feel uncomfortable, dizzy, faint, overheated or unwell at any time, please leave the facility and let a member of our team know.

Listen to Your Body

Pregnancy is a time to slow down, relax and take care of yourself.

Please let us know if there is anything we can do to make your visit more comfortable. If you have any concerns about your treatment or use of our facilities, please speak with your GP or midwife before your visit.

Your comfort and wellbeing will always come first.

Consultation and Medical Information

You will receive a consultation form with your email confirmation. Please complete this before arrival so any necessary adaptations can be made in advance. It is your responsibility to inform the therapist of any medical conditions. Depending on your health condition, we may request a letter from your GP advising us that the treatment is suitable.

Age Requirements

You must be 16 years or older to use the spa facilities and to have spa treatments.

What to wear

We advise wearing swimwear, robes, and slippers for our spa trails. Lockers are available for your clothes and belongings, but space is limited. Valuables left in the spa or lockers are at your own risk. The Spa cannot accept responsibility for any loss or damage to personal belongings. No outdoor footwear is allowed in our spa area.

Electronic devices

To keep our spa a relaxing escape for all guests, we ask that noise be kept to a minimum. Please switch mobile phones to silent and refrain from taking phone calls whenever possible.

Smoking

Our spa and its surroundings are non-smoking areas, including vaping and electronic cigarettes.

Cancellation Policy

We have a 48-hour cancellation policy. Any treatments cancelled or dates modified within 48 hours are fully chargeable. Missed appointments or late arrivals are also fully chargeable.

Prices

We reserve the right to raise prices or modify treatments without notice. All information is correct at the time of printing.

If you are unhappy with your Spa experience, please raise any concerns immediately so we can resolve them before you leave the Spa

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Accommodation

Stay in the heart of the Lake District

Source at Gilpin

Michelin-Starred Dining

Gilpin Spice

Pan-Asian Flair

Afternoon Tea

Quintessential British Tradition with Lake Views

Spa Treatments

Featuring ESPA and Pure Lakes Products

Spa Days

Mini Spa Trails aimed to leave you with a deep feeling of relaxation and calm

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